Privacy Policy

Effective Date: June 17 2026

At Bend, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, book classes, contact us, or use our services.

1. Information We Collect

We may collect the following information:

• Personal Information

  • Name
  • Email address
  • Phone number
  • Address (if provided)

• Payment Information:

  When you make a payment, payment-related information may be processed through secure third-party payment providers. We do not store your complete card or banking information on our systems.

• Health & Wellness Information: To provide safe and effective Pilates sessions, you may voluntarily share information about:

  • Medical conditions
  • Injuries
  • Physical limitations
  • Fitness goals

• Website Usage Information: We may automatically collect.

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage statistics

• Communications: Information shared through contact forms, email, phone calls, WhatsApp, or other communication channels.

2. How We Use Your Information

We use your information to:

• Provide Pilates classes and wellness services
• Manage bookings and appointments
• Process payments
• Communicate important updates regarding classes and schedules
• Improve our services and customer experience
• Ensure participant safety during sessions
• Comply with legal and regulatory requirements

3. Consent

• By providing your personal information and using our services, you consent to the collection and use of your information as described in this Privacy Policy.
• Where required under applicable laws, including India's Digital Personal Data Protection Act, 2023, we will seek your consent before processing certain categories of personal data.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

Service Providers

Third-party vendors who assist with:

• Payment processing
• Website hosting
• Appointment scheduling
• Customer communication services

Legal Authorities

When required by law, court order, or government authority.

Business Transfers

In the event of a merger, acquisition, or business restructuring.

5. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Improve website performance
• Understand visitor behavior
• Enhance user experience

You can control cookies through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw previously provided consent
• Request information regarding how your data is processed

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are intended for individuals aged 16 years and above. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: bendpilatesstudio@gmail.com
Phone: +91 9249046421
Address: 54/1285, The Quadrant, MP Pylee, Jawahar Nagar, Kochi, Ernakulam, Kerala – 682020

Last Updated: June 17 2026